Your privacy is important to us. It is GrabMenu's policy to respect your privacy regarding any
information we may collect from you across our website, http://grabmenu.com.
We don’t ask for your personal information unless we truly need it. When we do, we’ll only
collect what we need by fair and lawful means and, where appropriate, with your knowledge or
consent. We’ll also let you know why we’re collecting it and how it will be used.
We don’t share your personal information with third-parties, except where required by law. We
will only retain personal information for as long as necessary to provide you with a service.
We don’t store your personal information on our servers unless it’s required for providing a
service to you. What we store, we’ll protect within commercially acceptable means to protect
your personal information from loss or theft, as well as unauthorized access, disclosure, copying,
use or modification.
GrabMenu (“GrabMenu,” “we,” “our,” and/or “us”) values the privacy of individuals who use
Policy”) explains how we collect, use, and share information from GrabMenu’ users (“Users”).
It applies to our customers (“Customers”), individuals who deliver products requested by
Customers through our Platform (“Couriers”), anyone who signs up to become a Courier
(“Prospective Couriers”), businesses selling products through our Platform (“Merchants”), and
other partners who use our Platform to facilitate delivery of products (“Partners”). By using the
our Platform is also subject to our Terms of Service.
Collection of Information
When you use our Services we may collect or receive information about you.
Information You Provide Directly
You may provide information to us when you use our Services, including when you register with
GrabMenu, search within or place orders through our Services, contact us with inquiries,
respond to surveys, or otherwise access our Services. This information may include your name,
email address, phone number, delivery address, and payment information, including credit card
information and billing address used to complete the purchase transaction, and other information
that may identify you. When you place an order through our Services we collect information
related to that order, including the products or services purchased, and the date and time of the
purchase and delivery. You may also choose to provide ratings for your Driver and for the Food
Service Provider you ordered from.
Information We Collect Automatically
We also may receive and store certain information about you and your device(s) automatically
when you access or use our Site and Services. This information may include:
Email Opt Out
By joining our mailing list, you are agreeing to receive promotional emails and other
communications from the Company. You can unsubscribe at any time by sending an email to
We maintain this information in our customer database. This Website is not intended for use by
persons under the age of 18 or any other persons not of legal age to purchase tobacco
products. We do not knowingly collect from persons under the age of 18 or any other
unauthorized persons. If you provide us with any PII, you should inform us immediately of any
changes to the information by updating your personal details by sending an email to
Additional Information Collected Automatically
In some cases, when you connect to the Website we may automatically (i.e., not via registration)
collect technical information that is not personally identifiable – such as the type of internet
browser used, the type of computer operation system you are using, and the domain name of a
website from which you may have linked to our Website. We might also track your IP address to
help eliminate fraud on our Website.
Information Placed Automatically on Your Computer - Cookies
When you view the Website, we may store some information on your computer. This
information will be in the form of a “Cookie” or similar file and can help us in many ways. We
most internet browsers, you can erase Cookies from your computer hard drive, block all Cookies
or receive a warning before a Cookie is stored. Please refer to your browser instructions or help
screen to learn more about these functions.
Use of Information
Manage our everyday business needs, such as auditing, administration of our Services,
forum management, fulfillment, analytics, fraud prevention, and enforcement of our
corporate reporting obligations and Terms of Service, or to comply with the law;
Calculate the total number of visitors to our Services and to each page or feature of our Services.
We may use your information for any other purpose disclosed to you at the time we collect or
receive the information, or otherwise with your consent. Any communication or material you
transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or
the like, but not including your personal information and any requests, comments or concerns
regarding your personal information, will be treated as non-confidential and non-proprietary.
When you use the Services, we may collect precise location data about the progress of your order
from the GrabMenu app used by the Driver. If you permit the Services to access location
services through the permission system used by your mobile operating system (“Platform”) or
browser, we may also collect the precise location of your device when the GrabMenu app is
running in the foreground or background of your device while we are processing your order. We
may also derive your approximate location from your IP address. We use your location
information to provide more accurate deliveries of your orders. You can choose whether to
enable the location tracking feature through the settings on your device or Platform or when
prompted by the GrabMenu mobile app. If you choose to disable the location feature, the Driver
will not receive precise location information from your device, which may compromise the
accuracy of deliveries in some situations, for instance, if you are located in a large area, such as a
Sharing with Third Parties
To help us run our business, we may share your information, including your contact information,
ratings, other information you provide directly, and information collected automatically, with
entities that provide services to us, including third parties that provide payment processing,
advertising services, web analytics, data processing, IT services, customer support and other
services. To help provide you with a high quality delivery we also may share your information,
including your personal information, with the independent contractor Drivers, who complete
your requested deliveries. Similarly, we may share your name, phone number, order information,
customer feedback and other information related to your orders with GrabMenu Grocery and
Food Service Providers. We may also disclose aggregate, anonymous information to these third
party service providers.
When Required By Law
We recognize that information related to your orders could contain private information.
However, we may be required to disclose your information to third parties including law
enforcement agencies when required to protect and defend our legal rights, protect the safety and
security of users of our Services, prevent fraud, comply with the law, respond to legal process, or
a request for cooperation by a government entity. We have developed a process that strikes a
balance between protecting customer privacy and responding to valid law enforcement requests
that can be found at http://www.grabmenu.com
In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may
transfer your information to one or more third parties as part of that transaction.
Accessing and Correcting Your Personal Information
Keeping your personal information current helps ensure that we provide you with the most
relevant offers. You can access and update your personal information via your Account profile.
While we are ready to assist you in managing your subscriptions, deactivating your account, and
removing your active profile and data, we cannot always delete records of past interactions and
transactions. For example, we are required to retain records relating to previous purchases
through our Services for financial reporting and compliance reasons. In addition, because of the
way we maintain certain services, after you delete certain information, we may temporarily
retain backup copies of such information before it is permanently deleted.
We will retain your personal information for as long as your account is active or as needed to
provide you services and to maintain a record of your transactions for financial reporting
purposes. We will also retain and use your personal information as necessary to comply with our
legal obligations, resolve disputes, and enforce our agreements.
GrabMenu may retain aggregate or anonymized data indefinitely.
Third Party Sites
Some of the functionality on our Services may be provided by third parties that are not affiliated
with GrabMenu. These entities may collect or receive certain information about your use of our
Services and your activities over time and across different websites, including through the use of
cookies, web beacons, and similar technologies. For example, we use services like Google
Analytics to help us see traffic patterns on grabmenu.com. GrabMenu is not responsible for the
privacy practices of these entities. In addition, our Services may contain links to other websites
not operated or controlled by GrabMenu. Such websites are not under our control and we are not
responsible for their privacy policies or practices. If you provide any personal information
through any such third party website we recommend that you familiarize yourself with the
privacy policies and practices of that third party.
You may choose to enable or log in to our Services via various online services, including social
networking services like Facebook. Our Services also may enable you to access social
networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”)
directly or indirectly through our Services.
When you link a Social Network account to GrabMenu or log into our Services using your
Social Network account, we may collect relevant information necessary to enable our Services to
access that Social Network and your data contained within that Social Network. We also may
share your information with the operator of that Social Network to facilitate or enhance delivery
of that Social Network or other services to you. A Social Network may provide us with access to
certain information that you have provided to them, and we will use, store, and disclose such
information in accordance with this Privacy Statement. Additionally, a Social Network may
collect personal information and information about your use of our Site or Services
automatically. The manner in which a Social Network collects, uses, stores, and discloses your
information is governed by the policies of such third parties and GrabMenu shall have no
liability or responsibility for the privacy practices or other actions of any Social Network that
may be enabled within our Services.
You may also have the option of posting your activities on our Services and other content to a
Social Network when you access content through our Services. For example, you may post to
Facebook that you placed an order with GrabMenu. Keep in mind that your activity on a Social
Network is governed by that Social Network and not by GrabMenu, and may be visible or
accessible to the public.
You may review and approve the information about you collected upon registration in our
customer database. Upon request, we will remove that information from our customer database
or change/correct personal information that you state is erroneous. However, you should
understand that information about you in our database might come from a number of sources,
including orders placed by you and third party mailing lists.
GrabMenu has implemented commercially reasonable administrative, technical, and physical
security controls that are designed to safeguard personal information. However, no online
activity is ever fully secure or error-free. Therefore GrabMenu does not guarantee that your
personal information is absolutely secure. Please keep this in mind when disclosing any personal
information or other information to GrabMenu.
You are responsible for safeguarding your username and password.
Changes to This Privacy Statement
GrabMenu Services may change from time to time. As a result, we reserve the right to update or
modify this Privacy Statement at any time and from time to time without prior notice. If we make
any material changes to the way we use or disclose your personal information, we will notify you
by email, at the email address you have provided to us. If you object to any changes you must
cease using our Services. Please review this Privacy Statement periodically by visiting this
webpage. This Privacy Statement was last updated on the date indicated at the top of this page.
Your continued use of our Services after any changes or revisions to this Privacy Statement
indicates your agreement to the terms of the revised Privacy Statement.